FAQ
If you have any questions please follow the steps below in the following order.
In case you don’t find an answer under 1, please go to the next step 2 and so on.
1. Please see the category list of the most popular questions.
If you can not find your question. please go the next step 2.
2. have a look at the FAQ and Help pages, to see if you can find an answer on your question
3. If you might have any other questions or a remark then please send it to our
email: info@netcashcasino.com
4. In case it’s a question on which you need a answer straight away, you can also use
our real live chat service. There is a representative whom will assist you, when available
There is always a dedicated team ready to assist you in any way they can.
2. What games does Netcash Casino offer?
3. Where can I find detailed instructions and play rules?
4. How do the odds for your software compare to the odds at land-based casinos?
5. Is there an age requirement to play?
6. How do I switch from playing for fun, to playing for real?
7. Does Casino offer a comp program of any kind, and how do I use it?
8. After placing a bet, I changed my mind. How can I remove the bet?
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More information
Netcash Casino accepts Offline Bank Transfers!
Where?
You can use an Offline Bank Transfer in the following countries:
Italy
Denmark
Norway
Portugal
Sweden
Finland
Greece
Switzerland
Spain
Austria
Belgium
France
Germany
Netherlands
UK
EU
Support
Netcash Casino Support
Do you need assistance with an Offline Bank Transfer? Send an email to info@netcashcasino.com
Bonus
Every deposit you make with a Bank Transfer is rewarded with 10% Bonus!
Costs
A Bank Transfer is entirely free! Netcash Casino does not charge costs.
Withdrawals
If you used with a Bank Transfer for your deposit and you wish to withdraw your winnings, we deposit your winnings to the Bank account number you provided to Netcash Casino.
More information
Netcash Casino accepts iDEAL as a payment method, using MasterPay as a Payment Service Provider. iDEAL is developed in cooperation with all large Banks in Holland: Postbank, Rabobank, ABN-AMRO bank, Fortis bank and ING bank.
iDeal can be used in the following ways: Internet banking, a cash deposit with your local bank, telebanking or a bank cheque.
Where?
This system can be used by all people that have a Dutch Bank account with one of these Banks and has an internet banking activated.
Support
Netcash Casino Support
Do you need assistance with iDEAL? Send an email to info@netcashcasino.com
Bonus
Every deposit you make with iDEAL is rewarded with 10% Bonus!
Costs
Using iDEAL is entirely free! Netcash Casino does not charge additional costs.
Withdrawals
If you used iDEAL for your deposit and you wish to withdraw your winnings, we deposit your winnings to the Bank account number you provided to Netcash Casino. This can be a different bank account than the one used to make the iDEAL payment.
1. What happens if I lose my Internet connection during gameplay?
In the case of Internet interruption during gameplay, the game ends automatically. All game play is registered on our game servers. If you’ve won the game, the credits will be added to your account.
2. What games does Netcash Casino offer?
Netcash Casino offers a large selection of online casino games, including casino favorites such as Blackjack, Roulette, and Video Slots. As well as a wide assortment of 3 and 5 reel slots, Video Poker, and progressives for Slots, Video Poker and several other games. Netcash Casino offers unique Video Slots and more than 30 different Blackjack tables and over 20 Video Poker variations.
Besides the common games, we also have a lot of arcade games. All in all, we offer over more than 300 online casino games with new updates and games being developed on a regular basis. With such a diverse selection, you’re sure to find the perfect casino entertainment to suite your needs! Try them on our games pages.
3. Where can I find detailed instructions and play rules?
Detailed game play rules and complete instructions for all our online casino games can be accessed by clicking the “I”(information) button in the game you are playing. An other option is to click on the ‘game rules’ link in the game menu.
4. How do the odds for your software compare to the odds at land-based casinos?
You may be surprised that our slot games have in general a higher payout than many land-based casinos. The total payouts for card and table games in online and land-based casinos are in common. However we offer various bonuses and extra deposit bonuses which makes Netcash Casino the attractive place to play your favorite games. For all our games we use a random number generator. The result can’t be predicted.
5. Is there an age requirement to play?
There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age, and the legal age of majority for your jurisdiction.
6. How do I switch from playing for fun, to playing for real?
When you’ve decided you’ve practiced enough and are ready to play for real, switching to real money mode is quick and easy. Just login to your account and all games are available to play for real. Once logged in, fund your account using the Cashier button in the menu.
7. Does Casino offer a comp program of any kind, and how do I use it?
Netcash Casino offers a VIP program. Deposit frequently to be allegeable for higher deposit bonuses and other extras.
8. After placing a bet, I changed my mind. How can I remove the bet?
As long as you haven’t initiated play, you may reduce the amount of your bet by clicking the clear bet button in the game.
1. I’ve decided to play for real. How do I deposit money?
For your convenience, Netcash Casino offers the payment method Mastercard, Visa and several other payment solutions for you to initiate a transaction.
2. Are the transactions secure?
Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.
3. What currencies do you accept?
All wagering is done in Euro’s.
4. Now that I’ve won, how do I withdraw my money?
When you are logged in, click the Cashier button and then click cash out. Choose your amount and click withdraw. Before you make a cash out request, please provide us with your bank account information, so we know where to send your winnings. In the Cashier area, click Bank Info and don’t forget to save your settings. Please contact our support if you need assistance with withdrawing money.
5. Now that I’ve made a withdrawal, how long will it take for me to receive my money?
If you decide to withdraw funds at any moment, the minimum withdrawal amount is €35. If you do a withdrawal request on a business day (monday to friday), we will strive for it to be processed that same day. There is no waiting time.
6. How do I receive my money?
Your winnings will be sent to the bank account you provided on the Bank Info page in the Cashier area.
1. Does it cost me anything to play for fun?
No, all of our online casino games are available to enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.
2. Can I play for real money?
Of course! Casinos just wouldn’t be the same without the chance to win big. Information on deposits and withdrawals can be found at our banking page.
3. Is there an age requirement to play?
There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age, and the legal age of majority for your jurisdiction.
4. If I do play for real money, will my winnings be reported for taxes?
No, all transactions are kept completely confidential. We do not report your winnings to any government agency. If your are a residen in a jurisdiction where your winnings are taxable, you must, at your own responsibility, keep track of those winnings and report them to the proper authorities.
5. Is online wagering legal?
Yes, online wagering from the country we host from is perfectly legal. However, international law is very complex and we the specific laws that apply in the country you live in may differ. We operate under strict compliance with all local laws and urge you as the user to only wager real money if you are not breaking any local laws, from the jurisdiction that you live in, by doing so.
I can’t login to my account
Check if your internet connection is properly working.
In case this is working correctly, please reload the the Netcash Casino website and try to login once again.
If this seems not to be working, let us know and we will assist you
I can’t connect to Netcash Casino
Maybe there is an internet interruption at our side. Please try once again later to connect to Netcash Casino.
The game is not working correctly?
In the case of Internet interruption during gameplay, the game ends automatically. If you are a registered player of Netcash Casino the game server stores your game play information. If you have won the game, the credits will be added to your account.
I can’t make a deposit
It can be the connection to our system and the payment solution, you choose, has an interruption. We advice you to choose an other payment solution to fund your players account in that case. It can also be that the payment solution you chooses has at this moment a failure. What is also a possibility is that you reaches the maximum of your ‘Self-Imposed Deposit Limit’ or on your request you are excluded from playing on our site for a defined period of time.
What is the Netcash Casino VIP Program?
As a VIP you will receive special privileges, nice extras and a higher Next Deposit Bonus percentage with every VIP level!
You become and reach the VIP levels depending the amount of deposits you made to your players account.
What are the benefits?
You will receive extra play money on all next deposits up to 20%.
Every last day of the month VIP are eligible for a draw in the Netcash Casino free VIP lottery. Prizes from €5.00 – €250.00
Often Netcash Casino announces special bonuses specially for our VIPS
How do I become a VIP?
You become and reach the VIP levels depending the amount of deposits you made to your players account. The first level will be reached when you have deposited at least an amount of €500.00 to your players account
I forgot my password
For more information click here
How do I login/log out?
On the right corner on top of the mainpage you can login and log out.
To login you need to fill in the email account which you used when you made your
registration.
To log out, open the menu using the gear icon and click on log out.
I want to close my account
To close your account please send an email to info@netcashcasino.com
with the subject ‘close account’.
Where can I find my account information?
After you are logged in to your players account, you click on your players name and you will find in the dashboard account information
Where can I find the game rules?
For more information click Here.
What is the difference between high limit and low stakes games?
For several games we offer two different betting types.
Regular limit games have stakes from €1.00 up to €50.00 per game if you play
High limit games the bets range from €5.00 up to €200.00 and
Low stakes games have a range from €0.20 up to €5.00
How can I make a deposit
Please click here.
How Can I make a withdrawal and how long does it take?
If you decide to withdraw funds at any moment, the minimum withdrawal amount is €35. If you do a withdrawal request on a business day (Monday to Friday), we strive for it to be processed that same day. There is no waiting time.
Withdrawal policy
If you decide to withdraw funds at any moment, the minimum withdrawal amount is €35.
For more information please see point 12.
Deposit limits
Minimum deposit to your players account is €20.00.
Maximum deposit to your players account is €500.00 in one time.
You can make more deposits if you want to.
Where do I find the correct page to create an account?
Click here to create an account.
Is my personal information secured?
Netcash Casino is always securing and protecting your privacy. Netcash Casino will not release personal information and details to anyone without explicit approval. Using powerful security technology, Netcash Casino recognizes the importance of your security and protects your personal and financial information.
I want to play with real money:
In order to play our games and win real money, you will have to deposit money into your Netcash Casino account. You can purchase chips very easily. All deposited funds must be processed and approved before you are allowed to play with real money. To deposit, you need to sign up first and create an account. You will receive a 200% welcome match deposit bonus!
Click here to register.
Welcome bonus rules
For your first deposit you receive a 200% welcome bonus.
For example if you deposit €100.00 to your players account, you get an extra €200.00 play money,
directly added to your account.
More information under point 13
How I get €10,00 free play money?
Just Register here and you will automatically get free €10,00 on your players account.
You can start playing any game right away!
Is there an age requirement to play?
There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age. Also the legality for online gambling and the legal age of maturity for your jurisdiction is important.
Is online wagering legal in my country?
The legality for online gambling and the legal age of maturity for your jurisdiction is important. While anyone may play for fun, registering an account requires that you be the legal age for your jurisdiction and currently live in a territory where we can offer online gaming services. Providing false information about your age or country of residence may lead to the account being locked.
Please consult this page for which territories do not allow their residents to create an account at Netcash Casino.
In the case that you are uncertain about the legality of online gaming in your jurisdiction we encourage you to seek independent legal advice in your jurisdiction.
Can I play for real money?
In order to play our games and win real money, you will have to deposit money into your Netcash Casino account. You can purchase chips very easily. All deposited funds must be processed and approved before you are allowed to play with real money. To deposit, you need to sign up first and create an account. Click here to register.
Is it fair?
Netcashcasino.com guarantees that their casino provision is 100% fair.
We use a Random Number Generator for all online casino games we offer.
We are a trusted party. We would loose casino players if we didn’t provide a fair gaming environment.
On the internet we don’t want to have information which would be harmful to our product and our reputation.
We keep our gaming environment completely fair.